RETURN & REFUND

 

At The Criason Stores, our goal is your utmost satisfaction with every purchase. Should you encounter any issues, such as receiving a defective item or if your order doesn’t meet your expectations, our Refunds and Returns Policy is designed to assist you conveniently. Please review the terms and conditions below to familiarize yourself with the process:

1 – Changing Or Cancellation:

12 HOURS TO CHANGE OR CANCEL

  • You have up to 12 hours after placing your order to request changes such as shipping address updates, phone number corrections, or customizations, or to cancel your order entirely. Please contact our Customer Support team promptly at [email protected] to initiate these requests.
    If your order has not yet been processed for shipping, we will accommodate your changes or cancellation and provide a full refund.

2 – Refund & Return:

30 DAYS TO RETURN AND REFUND

We accept and guarantee refund within 30 days of your receipt for eligible products.

2.1. Cases Eligible for Refunds and Returns:

We accept returns and issue refunds for the following reasons:

  • Defective or damaged items.
  • Items that differ from their description or customization.
  • Incorrect or mismatched sizes.
  • Lost or missing items.
  • Other errors caused by us.

We will arrange for a replacement or a full refund (including return shipping costs), depending on your preference.

For Changes in Mind:

After placing an order, please review the order information emailed to you carefully. If any changes are needed, promptly contact us as outlined in the Changes or Cancellations section.
 
If, after receiving your order, you change your mind or are unsatisfied with the item for any reason, please reach out to us. We will handle returns and refunds on a case-by-case basis, prioritizing your satisfaction.

2.2. Refund Eligibility:

  • Time to accept request: 30 days from receiving of order.
  • Condition of products: The item must be unworn, unwashed, unused or otherwise in the same condition that you received it. It must also be in the original packaging.

2.3. Refund and Return Procedure:

  • Step 1: Contact Customer Service Here
  • Step 2: Please provide detailed photos of the received items and the package’s cover, including the shipping label, to request a refund or replacement
  • Step 3: After we receive your ticket with the necessary details, we will review the ticket and contact you and process the refund or replacement accordingly.

2.4. Return process:

Our Customer Support team will assist you throughout the return process. Here are the key details:

  • Returns are accepted within the United States.
  • Products can be returned in-store or by mail.
  • Return labels:
    • For defective products: Download or print.
    • For changes in mind: Your responsibility.
  • Products must be returned in new condition.
  • There is no restocking fee.
  • Return shipping costs: No cost for defective products.

2.5 Refund process:

Once we receive and inspect the returned item, we will notify you of its status. If approved, we will initiate a refund to your original payment method within 2-3 business days.
 
Please be aware that it may take your bank or credit card company an additional 3-5 business days to process the refund.
 
If you have not received the refund within 7 business days after it was confirmed, please contact us via email.
 
For any questions or concerns about our Refund and Return Policy, please don’t hesitate to reach out. Your satisfaction is important to us, and we strive to ensure an excellent shopping experience.

CUSTOMER SUPPORT:

Mail: [email protected]
Phone: +1 (989) 386-3089