RETURN & REFUND

At Criason Store, our utmost priority is to guarantee your absolute satisfaction with each purchase. Should you find yourself less than delighted with your order or if you happen to receive a faulty item, rest assured, our straightforward Refund and Return Policy is in place to provide you with assistance. We kindly ask you to peruse the subsequent terms and conditions meticulously, enabling you to grasp the intricacies of this seamless process:

1 – Changing Or Cancellation:

12 HOURS TO CHANGE OR CANCEL

  • You have the option to change order information ( shipping address, phone number, customizations, etc. ) or cancel the order within 12 hours of placing it.
  • To request changes or cancel an order, please contact our Customer Support team immediately at support@criason.com
  • If the order has not been processed for shipping, we will gladly make the necessary adjustments or cancel the order and issue a full refund.

2 – Refund & Return:

30 DAYS TO RETURN AND REFUND

We accept and guarantee refund within 30 days of your receipt for eligible products.

2.1. Refund and return cases:

For defective products:

  • Defective/damaged items.
  • Items different from description or customization.
  • Incorrect/mismatched sizes.
  • Lost/missing items.
  • Other mistakes caused by us

We will arrange for a replacement or a full refund (including return shipping costs), depending on your preference.

In the event of customer remorse:

Upon completing an order, we kindly urge you to meticulously review the order details forwarded to your email. If any alterations arise, we request prompt communication with us, as outlined in the Changes or Cancellation section.

Nevertheless, should you experience a change of heart or find yourself dissatisfied with the product after receiving your order, we remain readily available for assistance. Our approach to returns and refunds is tailored to individual cases, taking into account the reasons provided, all in the pursuit of elevating your satisfaction to its pinnacle.

2.2. Refund Eligibility:

  • Time to accept request: 30 days from receiving of order.
  • Condition of products: The item must be unworn, unwashed, unused or otherwise in the same condition that you received it. It must also be in the original packaging.

2.3. Refund and Return Procedure:

  • Step 1: Contact Customer Service Here
  • Step 2: Please provide detailed photos of the received items and the package’s cover, including the shipping label, to request a refund or replacement
  • Step 3: After we receive your ticket with the necessary details, we will review the ticket and contact you and process the refund or replacement accordingly.

2.4. Return process:

Our Customer Support team will guide you through the return process. There are a few things you need to know:

  • We accept returns from the United States
  • You can return products: In store or by mail.
  • You can get return label:
    • For defective products: Download/print
    • For your remorse: your responsibility
  • You can return products condition that allow: New
  • Restocking fee: No
  • How much will you pay for return shipping? No cost (For defective products)

2.5 Refund process:

Once we receive and inspect the returned item, we will notify you of its status. If the return is approved, we will initiate a refund to your original payment method within 2-3 business days.
Please note that it may take additional time for your bank or credit card company to process the refund, usually takes about 3-5 working days.
If within 7 business days of confirming the refund, you still have not received the refund. Please let us know by mail.

If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to us. We value your satisfaction and will do our best to provide an exceptional shopping experience.

CUSTOMER SUPPORT:
Email: support@criason.com
Phone: ‬+1 ‪(210) 570-6094‬
Address:  6502 S New Braunfels Ave, San Antonio, TX 78223, USA